Who we are

Our website address is: https://www.therosehill.co.uk/.

What personal data we collect and why we collect it

Event Tickets

When you book tickets to an event through our in-house ticketing platform, we collect the following information:

• Your name and email address
• Ticket selections (e.g., type and quantity)
• Payment reference (via Stripe)
• Whether you have opted in to receive our newsletter
• Whether you have opted in to join the event organiser’s mailing list (if option is available)

This information is used to manage your booking, send confirmation emails, and — if opted in — send future email updates about The Rose Hill.

Booking Enquiries

When you submit an event or private hire booking enquiry via our website using our bookings form, we collect the following information:

• Your name
• Your email address
• Any other details you provide in your message

This information is used solely for the purpose of responding to your enquiry and managing potential bookings. We do not use this data for marketing purposes.

Form submissions are stored securely in our website database and may also be sent to our email address to facilitate timely responses.

Newsletter Subscription

When you opt in to our newsletter, we securely collect your email address and name (if provided) for the sole purpose of sending you updates about events, news, and offers.

We use Mailchimp, a third-party email marketing platform, to manage and deliver our newsletters. When you subscribe, your information is transferred to and processed by Mailchimp in accordance with their legal policies, which is available at: https://mailchimp.com/legal/

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any of our newsletter emails.

Payments

Payments are securely processed through Stripe. We do not store your credit card details on our servers. Stripe may collect personal and payment information as required to process transactions. Their privacy policy is available at: https://stripe.com/privacy

Cookies

We may use cookies to improve your browsing experience and help remember ticket selections during your visit. These cookies do not contain personal information and expire after a short period.

Event Uploads

If you upload an event through the website, we store the information you provide (e.g., event title, description, contact details) for the purpose of publishing and managing your event listing.

When adding images through the event submission, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

When you submit an event, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the event you just submitted. It expires after 1 day.

Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We only share your data with trusted services necessary to operate this website, and with event organisers who opt in to use our in-house ticketing platform:

• Stripe, for secure payment processing
• Mailchimp, for sending newsletters if you opt in
• Event organisers, to check you in at the event (we will only share with them your name, booking reference, number of tickets purchased, and your email if you opted in to join their mailing list)

We do not sell or share your data with third parties for advertising purposes.

How long we retain your data

We retain ticket purchase information (name, email, ticket details) for up to 7 years for administrative, accounting, and legal compliance.

We retain event/private hire booking enquiry information (submitted via our website using our bookings form) for up to 3 years due to our programming cycles.

Newsletter opt-in data is retained until you unsubscribe or request removal.

Your rights over your data

You have the right to:

• Request a copy of the personal data we hold about you
• Request deletion of your personal data (except where we must retain it for legal or operational purposes)
• Withdraw your newsletter consent at any time

To request access or deletion of your data, please email info@therosehill.co.uk.

Where is your data sent

Your data may be processed through:

• Stripe (payment processor)
• Mailchimp (for newsletters, if opted in)
• Our secure database hosted in the UK/EU

Contact us

For questions regarding your data and privacy, please contact:
The Rose Hill
info@therosehill.co.uk